Return Process

Swarovski's top priority is our customer satisfaction. You may return your online order up to 14 days after receipt (with the exception of Gift Cards). To return your order please proceed as follows:

  1. Remove the peel-off label attached to the Return Form

  2. Put the items you wish to return inside the parcel, together with the filled-in Return Form

  3. Stick the return label onto the parcel
    If you have lost it, please return parcel to the following address:

    Swarovski Digital Business USA Inc.
    Attn: SCO Returns
    2 Slater Road
    Cranston RI 02920

  4. Take the parcel to the nearest post office and ship it by standard mail
    Make sure you get a copy of the postal receipt, for further reference.

  5. After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order
    If you received the item(s) as a gift, the sender will be refunded automatically.

Return Policy

Swarovski will refund the paid amount for the items, provided that they are returned in the country of delivery in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.

Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.

Special Conditions for customers in U.S.A.

Online returns will be accepted in all Swarovski Click & Collect stores. Please use the Store Finder to find your nearest Swarovski Click & Collect store. Once your online return has been processed within a Swarovski Click & Collect store you will receive a return confirmation email and the refund will then be processed according to the original payment method used when placing the order.

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