Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 28 days after their receipt (with the exception of Gift Cards and customised products). To return your order please proceed as follows:
Remove the peel-off label attached to the Return Form
Put the items you wish to return inside the parcel, together with the filled-in Return Form
Stick the return label onto the parcel
If you have lost it, please return parcel to the following address:
MS Direct Austria GmbH
c/o SWA.com Returns
Take the parcel to the nearest post office and ship it
The label is prepaid, therefore the return is free of charge. Make sure you get a copy of the postal receipt, for further reference.
After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order
If you received the item(s) as a gift, the sender will be refunded automatically.
Please note that delivered items may only be used for checking, as you would try them on in a shop. If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.
Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.
Dimensions of the parcel:
If the returned parcel
- has a combined length + width + height of 90 cm or more
- weighs more than two kilograms
- exceeds 60 cm in length, width, or height
please stamp it (you will be reimbursed for the costs) and send it by standard, uninsured mail.
Special Conditions for UK customers
Online returns will be accepted in all Swarovski Click & Collect Boutiques. Please use the Boutique Finder to find your nearest Swarovski Click & Collect Boutique. Once your online return has been processed within a Swarovski Click & Collect Boutique you will receive a return confirmation email and the refund will then be processed accordingly to the original payment method used when placing the order.