CUSTOMER SERVICE

1. Order Process

How to order

Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.

 

Shopping Bag


Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.

 

To add a product to your Shopping Bag:


To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.

 

To view the contents of your Shopping Bag:


View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.

 

To change the number of products in your Shopping Bag:


If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.

 

To remove products from your Shopping Bag:


Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.

Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return your order within 14 days. You will find further information in the Return Policy section.

 

2. Product availability

Items that are temporarily unavailable are marked 'currently not available online' in their detailed view. Clicking on these products will automatically send you to the Boutique Finder, which can help you locate a Swarovski Boutique near you.

 

3. Online Shop countries

Swarovski Crystal Online currently delivers to the following countries:

  • Great Britain
  • The USA

 

Punctual delivery

When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases. As a precaution, Swarovski therefore recommends that you place orders to be delivered to remote locations as early as possible.

 

Punctual delivery for White day

When ordered by the dates listed below, items will usually be delivered on time by March 14, 2016. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases. As a precaution, Swarovski therefore recommends that you place orders to be delivered to remote locations as early as possible.

 

Punctual delivery for Mother’s Day UK/IR

When ordered by the dates listed below, items will usually be delivered on time by Mother’s Day. Dates for on-time mainland delivery:

Ireland, United Kingdom: Tuesday March 1, 2016 (17:00 CET/16:00 GMT). A free of charge express delivery service is provided.

 

4. Product limitations

Please note that selected Limited Online Edition products are only available in a limited number of pieces per person and are subject to limited stock availability. Swarovski aims to satisfy collectors and crystal fans by ensuring that as many people as possible can enjoy these special products.

Product limitations are communicated in various places.

 

5. Public holidays

Europe and North America

Please note that your order cannot be processed by our delivery partner on public holidays in Liechtenstein and Austria. Therefore the following days do not count as working days:

New Year’s Day: January 1
St. Berchtold's Day: January 2
Epiphany: January 6
St. Joseph: March 19
Good Friday: March 25 
Easter Monday: March 28
Labour Day: May 1
Ascension Day: May 5
Whit Monday: May 16
Corpus Christi: May 26
National Day of Switzerland: August 1
Assumption: August 15
Mary's birth: September 8
National Day of Austria: October 26
All Saints' Day: November 1
Immaculate Conception: December 8
Christmas Day: December 25
Boxing Day: December 26

 

6. Shipping Option and Times

a) to Europe
Orders placed from Monday to Friday by 17:00 CET will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays. An express delivery option is available in selected countries for last-minute purchases. Please find below an overview of the shipping options and times per country. Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.

 

b) to the United States of America (USA)
Orders placed from Monday to Friday by 11:00 am EST will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or holidays. An express delivery option is available in selected countries for last-minute purchases. Please find below an overview of the shipping options and times per country. Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.

Items remain the property of Swarovski until receipt of final payment.

 

Swarovski's shipping partners

Swarovski's delivery partner, UPS, handles all shipments to the USA and Canada. Our delivery partner, GLS (Standard Service) and TNT (Express Service) handles all shipments in Europe. Swarovski is currently unable to deliver to PO boxes and APO/FPO addresses.

 

Payment

All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.

 

a) Payment by credit card

Swarovski accepts Visa, Eurocard, Mastercard, and American Express as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card details. Your credit card will only be debited once your order has been confirmed.

The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland. Please be aware that credit card companies may charge additional costs, usually based on the purchase value (approximately one to two percent), for credit card purchases made abroad.

For the United States of America:
The purchase of Swarovski products online takes place through Swarovski Digital Business US Inc., headquartered in Rhode Island. Please note that credit card companies may charge additional fees, based on the purchase value (approximately one to two percent), for credit card purchases made abroad.

 

b) Security code

As of October 1, 2001, for the security of online credit card transactions, it is mandatory to enter a card security code (CVC2/CVV2) at the point of purchase. This number is neither stored on the card's magnetic strip nor printed on any payment receipts. With this code, Swarovski can confirm that the credit card is physically present with the paying customer, thereby ensuring that it is not being misused for fraudulent purposes.

For VISA, Eurocard, and Mastercard holders, the security code is a three-digit number inscribed on the upper right corner of the signature panel on the back of the card, next to the repeated credit card number. On American Express cards, the security code is a four-digit code situated at the top right corner of the front of the card.

 

c) 3D-Secure

The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments. During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.

 

d) Payment by Wirecard

For customers without a credit card, Swarovski also accepts payments by Wirecard. This is a prepaid card that can be used like a credit card that provides the holder with the security of a spending limit. Wirecard also reduces the risk of fraud or card abuse. The balance can be checked online and is updated daily.

 

e) PayPal

PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal balance directly. Your payment details will not be shared with Swarovski. For US customers, PayPal transactions are effected via Swarovski
Crystal Online AG, Switzerland.

 

f) Prepayment

For special orders (e.g. high order amount, Limited Editions) Swarovski offers the possibility to pay via prepayment. Your order will be processed upon receipt of your payment into our bank account. The amount is due for payment immediately.

Please transfer the amount to the account listed in the checkout process using your order number as payment reference. Please note that your bank may charge additional costs for international bank transfers. Prepayment is not offered in Korea, Poland, Hungary, and the Czech Republic.

In case the payment amount is not transferred to our bank account within 7 banking days after receiving the order confirmation, Swarovski has the right to cancel your order.

An invoice will also be sent with your package. Prepayment is not available for Electronic Gift cards.

 

g) Prepayment (United States)

For special orders (e.g. high order amount, Limited Editions) Swarovski offers the possibility to pay via prepayment. Your order will be processed upon receipt of your payment into our bank account. The amount is due for payment immediately.

Please send your check by mail in accordance with the payment instructions listed in the checkout, using your order number as payment reference. Be sure to print out a copy of your order confirmation and attach it to the check.

In case the payment is not cleared in our bank account within 15 banking days after receiving the order confirmation, Swarovski has the right to cancel your order.

An invoice will also be sent with your package. Prepayment is not available for Electronic Gift cards.

 

h) Tax refund

All the orders placed through the Swarovski Online Shop are exempt from VAT refunds.

The VAT is calculated according to tax regulations of the country of the online shop in which the order was submitted.

 

i) Return policy

Swarovski's top priority is to satisfy all its customers. Items purchased in the Online Shop may be refunded up to two weeks after their receipt, with the exception of gift cards and vouchers (subject to applicable law). Unfortunately, no returns will be accepted after this date.

Please use the peel off label attached to the delivery slip for your return parcel and send by standard insured mail. Please keep a copy of your postal transaction slip for your reference.

If you have lost the address label, please return your item(s) to the following address:

Swarovski Digital Business USA Inc.
Attn: SCO Returns

1 Kenney Dr.
Cranston RI 02920
USA

Please refer to the reverse side of the delivery slip and choose your preferred return option (i.e., receive credit or replace the item). If the delivery slip is not included with your return or an instruction is not selected, Swarovski will automatically credit the due amount to your credit card.

Please note that for purchases made with a voucher, the refund on any returns will be reduced by the voucher value if the purchased amount falls below the minimum level initially required.

All products purchased from the Online Shop may not be returned at local Swarovski retailers.

 

Online Shopping FAQ

1. Security

Your privacy and the security of your personal data is of utmost importance to Swarovski.

  • All details, such as your personal and credit card information, are secured by state of the art SSL (Secure Sockets Layer) 128-bit encryption. SSL is a well established security system for the Internet that protects and secures your data. Your details are safe with Swarovski.

2. Privacy Policy

The details provided to Swarovski will not be forwarded to any third parties under any circumstances. All data is subject to rigid data protection regulations.

All details entrusted to Swarovski are solely used to ensure that the company continues to uphold personalized service to make your shopping experience the most convenient possible.
Swarovski Crystal Online uses cookies in order to tailor its products and services to customer wishes. Cookies are very short text blocks that are transferred from the Online Shop to your computer. This enables the Online Shop to recognize your browser and to offer you more personalized service. Cookies can be deactivated at any time in your browser without negatively influencing your purchasing options in the Online Shop.

 

3. No risk payment

All sensitive data transferred to and from Swarovski Crystal Online is encrypted using the most modern technology (SSL 128-bit).
For security reasons, Swarovski Crystal Online does not save credit card information. The data is immediately passed to the company's partner systems for payment processing. GlobalCollect, a company specializing in data processing, uses your data solely for the purpose of processing payments.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact Swarovski at the following email address:

payment.solutions@swarovski.com

 

4. Security code

See Payment

 

5. Online Sale information

The Online SALE takes place in selected Online Shop countries. Please note that the SALE dates and products vary in different countries.

The SALE also takes place in selected Swarovski boutiques. However, please note that the product selections and discounts offered in the boutiques are not necessarily the same as in the Online Shop. The Swarovski Online Shop does not offer VAT refunds. Please note that Swarovski does not offer any price adjustments for an item(s) purchased at regular price before a SALE. Similarly, products purchased in the SALE are not eligible for further price reductions.

 

6. Authenticity of Swarovski products in our Online Shop

This website is the official Swarovski Online Shop, operated by Swarovski Crystal Online AG, an affiliate of the Swarovski Group. We fully guarantee the authenticity of all products purchased here. Please note that several other online shops may also sell Swarovski products. Since we do not operate such sites and have no control over them, we cannot guarantee the authenticity of products sold via these sites. Please use caution and common sense when purchasing in such other online shops, and make sure they are affiliated with us (for example, by checking if they appear in our Boutique Finder and/or have a good reputation in the market.

 

After Care

1. Caring for your crystal

Swarovski crystal is a delicate material that must be handled with special care. Swarovski will not be held liable for any damages incurred after the receipt of products. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage.

 

a) Jewelry

All Swarovski fashion jewelry is traditionally crafted and therefore very delicate. The metal is plated and each crystal is individually set . As a result, special care is required. Please follow the advice below.

  • Store your jewelry in the original packaging or a soft pouch to avoid  scratches.
  • Polish your jewelry frequently with a soft cloth to maintain its original, lustrous finish.
  • Remove jewelry before washing hands, swimming, and/or applying products (e.g., perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.
  • Put on jewelry last when dressing and take off first when undressing.
  • Avoid contact with water.
  • Avoid hard contact (i.e., knocking against objects) that can scratch or chip the crystal.

 

b)   Handbags and accessories

  • Leather is a natural material that evolves over time. To preserve its original appearance, Swarovski recommends that you treat leather products with care and avoid direct contact with grease, water, perfumes, and/or make up in order to prevent stains.
  • Avoid overloading leather and fabric accessories, as this can cause them to lose their original shape.

 

c)    Figurines and decorative objects

  • Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.
  • Dry with a soft, lint free cloth to maximize brilliance.
  • Avoid contact with harsh, abrasive materials and glass/window cleaners.
  • When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.

 

Swarovski Warranty Policy

1.  For customers outside of the USA

Swarovski offers a full statutory warranty covering manufacturing and material defects for genuine branded Swarovski products purchased from Swarovski own stores (including Online) or authorized Swarovski retailers. The warranty policy can be found under Customer Service at www.swarovski.com at any time. The terms of the warranty may vary between markets and regions. The warranty only covers damage that in the opinion of Swarovski or an authorized Swarovski retailer is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow Swarovski’s special product Care Advice. The Care Advice can be found under Customer Service at www.swarovski.com at any time.


Every item found to be defective under this warranty may be, at the discretion of Swarovski or an authorized Swarovski retailer:

1. replaced by an identical piece, if available:
2. substituted with a piece of comparable value; or
3. repaired depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts.


The damaged product should be given to the closest Swarovski Shop or an authorized Swarovski retailer that will send it to the local Swarovski sales company. If products are sent by mail, they should be insured and sent by certified or registered mail, as Swarovski cannot be held liable for damage, loss, or theft incurred during transport.

This warranty service is provided free of charge. Please retain the purchase or delivery receipt, the gift receipt or the certificate of authenticity in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty.

These warranty conditions apply if there are no specific warranty conditions granted for specific products. Swarovski reserves the right to amend or adapt these warranty conditions with implications for the future at its discretion at any time.

This warranty does not affect your statutory rights.

 

2. For customers in the USA

 

a) What does the warranty cover?


Swarovski warrants that Swarovski branded products purchased from an authorized Swarovski retailer, including online at www.swarovski.com, are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. Swarovski will repair or may replace, in accordance with the provisions of this warranty policy, any Swarovski branded product during the duration of the warranty, explained in Question 4 below, if it is determined that the product has a material or manufacturer defect.

 

b) What is not covered under the warranty?


This warranty does not cover damage to Swarovski branded products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, and/or failure to follow the product’s Care Advice. Care Advice can be found in the Customer Service section at www.swarovski.com.

 

c) To whom does the warranty extend?


This warranty extends to the original purchaser of the Swarovski branded product and to subsequent owners of the product during the duration of the warranty. The purchase or delivery receipt, gift receipt, certificate of authenticity from Swarovski or an authorized Swarovski retailer serve as proof of purchase of the product; all owners of the product should retain the receipt or the certificate of authenticity in case they have a claim under this warranty.

 

d) How long does the warranty last?


For Swarovski in the US and the Swarovski Online Shop in the US, we offer aone year warranty for Jewelry and Accessories and a two year warranty for all other products.  For Jewelry and Accessory items purchased prior to September 30, 2015 the previous 2 year warranty will be honored with the original receipt. Any warranty implied by state law on this product is also limited in duration to the length of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation on implied warranties may not apply to you.

 

e) How is a warranty claim initiated?


You may initiate a claim under this warranty by:

(1) Contacting Swarovski’s customer relations department at 1-800-426-3088 or at customer_relations.us@swarovski.com. After contacting customer relations you will receive a Return Authorization Form together with instructions to return your product in its original packaging, within 60 days, along with your receipt or certificate, to Swarovski’s repair department. You will be responsible for shipping the product and any expenses related to shipping. We recommend shipping the product by certified or registered mail and insuring the product for its retail value. Swarovski is not responsible for loss, damage, or theft of the product during transit.

OR

(2) Visiting Swarovski or an authorized Swarovski retailer. Bring your defective product, in its original packaging along with the receipt, to your nearest Swarovski store or authorized Swarovski retailer. For locations of an authorized Swarovski retailer please visit our Boutique Finder at www.swarovski.com

 

f) What happens after Swarovski’s repair department receives the product?


Eligibility of this warranty is determined upon receipt and inspection of the product. If it is determined that there is a material or manufacturing defect, the repair specialist will establish the options for replacement, substitution or repair, based on (1) the availability of replacement parts/product, and (2) the feasibility of repair. If it is determined that the damage is not a material or manufacturer defect, the After Sales Repair Policy would be in effect, thus allowing you the option of having Swarovski repair your piece at a cost to you. Please consult the After Sales Repair Policy for further action in the Customer Service section at www.swarovski.com.


SCS Annual Edition, Limited Edition or any Swarovski dated products may not be eligible for replacement.

 

g) How does state law affect your warranty?


This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

 

h) International exchange

Due to various reasons (including, without limitation, different jewelry collections in USA, Europe and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) Swarovski does not have an international exchange or refund policy. As a result, we are thus unable to exchange, substitute or refund products purchased abroad. 

 

Replacements and repair

1. For customers outside of the USA

Swarovski offers a full statutory warranty for pieces purchased from authorized Swarovski retailer. The warranty covers manufacturing and material defects due to normal wear and use.

Each defective product under warranty will be examined and evaluated by Swarovski's technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value.

Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided.

Swarovski will not repair, replace, or substitute any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse.

If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:

  • The product is a genuine Swarovski product with the Swarovski Swan      logo
  • The repair is feasible - it must be possible to bring the product back      to its original pristine condition
  • Spare parts are still available (this is usually not the case if a      product is out of production)

If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer. If products are sent by mail, they should be insured and shipped by certified mail, as Swarovski cannot be held liable for damage, loss, or theft incurred during transport. Please note that this repair service is also available for Swarovski products that are purchased abroad.

 

2. For customers in the USA

Swarovski offers a limited warranty for all our Swarovski branded products purchased from authorized Swarovski retailers, including online at www.swarovski.com. The warranty covers manufacturing and material defects for Swarovski in the US and the Swarovski Online Shop in the US for a period of one (1) year from the date of purchase for Jewelry and Accessories and two (2) years for all other products. For Jewelry and Accessory items purchased prior to September 30, 2015 the previous 2 year warranty will be honored with original receipt. Swarovski will not repair or replace any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse. For more information about our Limited Warranty, please read the Warranty section to see if you are eligible.

If a piece is not covered by the terms of the Swarovski warranty policy, the company offers a repair service subject to a fee. Please note that if you are a U.S. resident with a U.S. mailing address, this repair service is also available to you for Swarovski branded products that are purchased abroad.

A damaged piece can only be repaired if all of the conditions mentioned above are met.

You may initiate repair services by:

(1) Contacting Swarovski’s customer relations department at 1-800-426-3088 or via e-mail at customer_relations.us@swarovski.com. After contacting customer relations you will receive a Return Authorization Form together with instructions to return your product in its original packaging, within 60 days, along with a copy of your receipt, to Swarovski’s repair department. You will be responsible for shipping the product and any expenses related to shipping. We recommend shipping the product by certified or registered mail and insuring the product for its retail value. Swarovski is not responsible for loss, damage, or theft of the product during transit.

OR

(2) Visiting an authorized Swarovski retailer. Bring your damaged product in its original packaging, along with a copy of the receipt, to your nearest authorized Swarovski retailer. The retailer will complete the Repair Authorization Form and ship the product to Swarovski’s repair department. You may be responsible for any shipping costs associated with shipping from the retail location.

 

3. Return policy for retail boutiques in the USA

If you are not completely satisfied with a Swarovski purchase or gift for any reason, simply return it in its original packaging within 14 days of purchase. Active Crystals® returns will only be accepted if the product is defective. Watch returns or exchanges will only be accepted if the watch has not been worn or altered. Alterations to the watch strap make the sale final.

 

With a receipt:


You will receive a refund in the same tender paid; refund checks will be issued from our Corporate Headquarters only for return items totaling over $100 purchased by check or cash.

 

Without a receipt:

You may exchange the item or you will receive a merchandise credit.

 

Prior purchases:


Prior purchases are excluded from current promotions or offers.

 

Resale:


Merchandise is not to be re-sold after purchase.

 

Authenticity and logos

Since 1989, all genuine Swarovski products feature the Atelier Swarovski logo. Pieces produced prior to this date have a different logo and in some cases, it may only be faintly visible or almost impossible to detect.

You will find the following logos on almost all Swarovski crystal and jewelry products:

  • Square Silver Crystal SC logo (1976 - 1988)
  • sCs/SCS logo (Swarovski Crystal Society 1987 - present)
  • Swan logo (1989 - present)
  • Atelier Swarovski logo (2007 – present)

 

1. Crystallized ™ - Swarovski Elements

Swarovski is one of the world’s largest crystal suppliers to jewelry manufacturers as well as to the clothing and lighting industries. Third party manufacturers mark these products by attaching the ingredient branding label “MADE WITH SWAROVSKI ELEMENTS”, or by describing them as "made with Swarovski crystals", or as “Crystallized ™”. However, these manufacturers may not refer to their products as Swarovski products. Furthermore, these products are not sold by Swarovski and do not necessarily meet its quality standards or qualify for its warranty conditions.

Visit SWAROVSKI ELEMENTS here.

 

2. Metal

Swarovski fashion jewelry is created using top quality Swarovski crystals. All metal parts are plated. The nickel content corresponds to European norms and is tested for nickel allergy.

 

3. Pointiage

Developed by Swarovski, this high tech ceramic matrix has outstanding characteristics. Swarovski crystals are freely set by hand without using prongs or glue, thereby offering great design flexibility for a wide range of Swarovski crystals of different shapes and sizes. A ‘crystallized’ look with exceptional brilliance is achieved by the close proximity at which crystals can be set.

 

4. Swarovski Crystal Pearls

The pearls used in the Swarovski Fashion Jewelry collection are simulated pearls and are not natural. Crystal Pearls by Swarovski are pearls made with a crystal core. Their unparalleled harmonious and lustrous shimmer is achieved using a unique coating technology developed by Swarovski. It is the first production method in the world to combine the quality of a perfect crystal core with the exquisite beauty of a pearl coating. The innovative technology by Swarovski gives the pearl a mysterious glow, which appears to be radiating from within the pearl itself. The strictest quality controls help ensure the absolute flawlessness of each Crystal Pearl.

 

5. What is Swarovski crystal?

Swarovski produces crystals of the finest quality. The company's name has become synonymous with genuine crystal. Swarovski's specialized manufacturing processes, together with the highest quality raw materials, guarantee the highest possible degree of precision, component quality, consistency, and unmatched brilliance.

Swarovski crystal is produced at the company’s traditional production plant in Wattens, Austria, where each crystal is subject to the most stringent quality controls. The exact recipe and the proportion of quartzes, sand, and minerals remain a company secret that is part of the legacy of pioneer Daniel Swarovski to his three sons. Find more information about Swarovski crystal, the company, or its history.

 

6. Precious metals

The metal parts are mostly gold- and rhodium-plated. In some cases also palladium-plated and with PVD-coated base metal. Swarovski gold jewelry is plated using 23k gold. It is designed with pale yellow gold that has a lustrous, bright and attractive shine. Swarovski rose gold jewelry is plated with 18k rose gold. The color is achieved by alloying fine gold with copper.

Dealer's notice for the United Kingdom

 

LEGAL

1. Imprint

Swarovski Crystal Online AG
Alte Landstrasse 411
CH-8708 Männedorf
Switzerland
Managing Director: Arno Ebner

Commercially registered in Zurich
HRB CH-020.3.023.942-2

VAT number in Switzerland: 231'288

Contact us

 

For US customers

Swarovski Digital Business USA Inc.
a Rhode Island corporation
One Kennedy Drive
Cranston, Rhode Island 02920 USA
Represented by: Edward J. Capobianco, Esq.

Registration number with the Rhode Island Secretary of State: 000667123
Federal Employer Identification Number (tax number): 45-2251132

 

2. Terms of use

These web pages are provided by Swarovski Crystal Online AG, Alte Landstrasse 411, CH-8708 Männedorf, Switzerland.
Managing Director: Mr. Arno Ebner

Commercially registered: Handelsregister Zurich, HRB CH-020.3.023.942-2
VAT number in Switzerland: 231'288

(For US customers: these web pages are provided by Swarovski Crystal Online AG for Swarovski Digital Business USA Inc., One Kenney Drive, Cranston, Rhode Island 02920; registration number with the Rhode Island Secretary of State: 000667123; and Federal Employer Identification Number, i.e., tax number: 45-2251132)
By accessing Swarovski's web pages, all visitors agree to the following terms. Visitors who do not agree to all of the following terms must refrain from accessing the Swarovski website.

 

a) Acceptance

Thank you for visiting the Swarovski website. By accessing and browsing this website, visitors accept without limitation or qualification these Terms and Conditions and all applicable laws set out herein. Please read the Terms and Conditions carefully.
Throughout this site, “its”, “the company”, and “Swarovski” refer to Swarovski Crystal Online AG and to all legal entities within the Swarovski Group.

 

b) Website privacy policy

All and any material or personal information sent to the Swarovski website is subject to the Swarovski policy on privacy and protection of personal data set out in the privacy policy notice.

 

c) Disclaimer

Use of this website is exclusively at the sole risk of you, the visitor. Swarovski is not responsible if the information on this website is inaccurate or incomplete. Any reliance upon the material of this website shall be at the user’s own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.

 

d) Information/Data supplied to Swarovski

Any non-personal communication or material transmitted to this website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like, is and will be treated as non-confidential and non-proprietary. Anything transmitted or posted becomes the property of the Swarovski Group and may be used for any purposes including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, and posting. For transmitting, please email info@swarovski.com. Furthermore, the Swarovski Group is free to use any designs, ideas, artwork, inventions, developments, suggestions, or concepts contained in any communication sent to this website for any purposes including, but not limited to, the development, manufacturing, advertisement, and marketing of products. Any such use is without compensation to the submitter of the information and/or data. By submitting information, you also warrant that you own the material/content submitted, that it is not defamatory, and that Swarovski's use of the material/content will not violate any third parties’ rights or applicable laws. The Swarovski Group is under no obligation to use the information submitted or to send any confirmation or feedback that a submission is successful.

 

e) Intellectual property rights

® Reg. Trademark Swarovski. All rights reserved.
All copyright and other intellectual property rights in all text, images, and other materials on this website are the property of the Swarovski Group or are included with the permission of the relevant owner.


You may freely browse the website but are only permitted to access, download, or use information from this website, including any texts, images, audio, and video, etc., (hereafter referred to as “information”) for your own non-commercial use. This should be done on the condition that all copyright and other proprietary notices are kept intact, and that the above trademark notice appears on such reproductions. No reproduction of any part of this website may be sold or distributed for commercial gain, nor shall it be modified or incorporated into any other work, publication, or website.


The trademarks, logos, characters, and service marks (collectively hereafter referred to as "trademarks") (e.g., Daniel Swarovski, Swarovski, the Swarovski swan, and the Swarovski logo, as well as Swarovski’s product labels) are protected trademarks or trade names of Swarovski AG. Nothing contained on this website should be construed as granting any license or right to use any trademark displayed on this website. Your use/misuse of the trademarks displayed on this website or of any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. You are also advised that the Swarovski Group will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution, for serious offences.

 

f) Links to other websites

Links to third party websites may be provided for the interest or convenience of visitors to this website. The links on Swarovski’s websites may take you outside the Swarovski Group network. Swarovski accepts no liability for the content, accuracy, or function of these other websites. Swarovski accepts no liability deriving from a breach or omission in the privacy policies of third parties. The links are provided in good faith and Swarovski cannot be held responsible for any subsequent change in other websites to which it provides a link. The inclusion of any links to other websites does not imply endorsement by the Swarovski Group. Swarovski highly recommends that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.

 

g) Warranties and disclaimers

This website is provided to you on an "as is" and "as available" basis. Consequently, Swarovski gives no warranties of any kind, whether express, implied, statutory, or otherwise (including the implied warranties of merchantability and fitness for a particular purpose). Such warranties include, but are not limited to, any representations that material on this website is complete, accurate, reliable, timely, and non-infringing on third parties; that access to this website is uninterrupted or error-free; that this website is secure; or that any advice or opinion obtained from the Swarovski Group through this website is accurate or reliable. Any such representations or warranties thereto are expressly disclaimed. Please note that some jurisdictions may not allow the exclusion of implied warranties. Therefore, some of these may not be applicable to you. Please check your local laws. Swarovski reserves the right to restrict or terminate your access to this website, or any feature of this website or part thereof, at any time.

 

h) Liability

The Swarovski Group, and any other parties involved in the creation, production, or delivery of this website on the company’s behalf, shall not be held liable or responsible in any way for: any direct, indirect, incidental, consequential, or punitive damages; costs; losses; or liabilities that may occur as a result of: your use and/or inability to use the Swarovski website; access to the Swarovski website; changes in the contents of this website or from any other website accessed through a link from this website; or, from any action Swarovski takes or fails to take as a result of any electronic mail messages sent by the user to the Swarovski Group. Swarovski, and any other parties involved in the creation, production, or delivery of this website, shall have no responsibility to: maintain the material and services made available on this website or to supply any corrections, updates, or releases in connection herewith. Any material on this website is subject to change without notice. Furthermore, Swarovski shall have no liability or responsibility whatsoever for any losses suffered caused by viruses that may infect your computer equipment or other property as a result of your use of, access to, or the downloading of any material from this website. Downloading material from this website is done at your own risk.

 

i) Prohibited activity

Although Swarovski may, from time to time, monitor or review discussions, chats, postings, transmissions, bulletin boards, etc., on the website, the company is under no obligation to do so and assumes no responsibility or liability for loss or damage incurred arising from the contents of any such locations on the website, nor for any errors, omissions, defamations, slanders, dangers, falsehoods, obscenities, profanities, libels, pornography, privacy disclosures, or inaccuracies contained in any information within such locations on the website. Visitors are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any laws. Swarovski will fully cooperate with any law enforcement authorities or court orders requesting or directing Swarovski to disclose the identity of anyone posting any such information or materials. Visitors are further prohibited from: performing any acts that could constitute a breach of privacy (including uploading another individual’s private information without the concerned individual's consent) or violate the legal rights of other individuals; using this website to defame or libel the Swarovski Group, its employees, or other individuals by acting in such a way that brings into disrepute the good name of the Swarovski Group and uploading files that contain viruses that may cause damage to the property of the Swarovski Group or the property of other individuals. You and the Swarovski Group agree that any controversy or claim arising from, or pertaining to, the use of this website shall be governed by Swiss law and shall be submitted to the exclusive jurisdiction of the courts of Switzerland.

 

j) Consequences

If Swarovski becomes aware that you have violated any of the terms and conditions contained in this legal statement, the company may immediately take corrective action. Such measures include preventing the user from using the services offered by Swarovski and immediately removing without notice any information, data, and content put on the website by the user. If Swarovski has been injured by your violation, the company may, in its sole discretion, seek to recover damages.

 

k) Cookies

Swarovski uses tracking technology (cookies), which help make the websites more user-friendly, efficient, and secure. Cookies are small text files that are stored on your PC and used by your browser. Most of the cookies Swarovski uses are session cookies, which are deleted automatically at the end of your visit. Cookies will not harm your PC and do not contain any viruses. Nevertheless, if you do not want to use cookies, this will not prevent you from accessing the company’s websites in any way. Your browser can be configured so that cookies can be accepted with your permission or completely blocked.

 

11) Revisions

Swarovski may revise these Terms and Conditions by updating this post at any time. You are bound by any such revisions and should therefore periodically revisit this page. Swarovski reserves the right to make any changes and corrections to this notice. Please refer to this page from time to time to review this, and any new, information.


® Reg. Trademark of Swarovski . All rights reserved.

Swarovski 2011

3. Terms & Conditions

Customer information and Terms and Conditions for the United Kingdom

 

a) Applicability

These general terms and conditions apply to all orders through www.swarovski.com ("the Website"). Please read these General Terms and Conditions carefully before ordering products from this Website. By ordering our products, you indicate that you consent to the conditions below and state that your are competent to enter into legally-binding contracts and are at least 18 years old. We recognize rules that differ from these General Terms and Conditions only if they are confirmed by us in writing. That also applies to a deviation from this clause requiring written documents.

 

b) Contracting Party

This Website, for the sale of goods via the Internet, is operated by Swarovski Crystal Online AG (Alte Landstrasse 411, CH-8708, Männedorf, Switzerland), which is legally represented by Arno Ebner, its Managing Director. This is where you can place complaints or assert warranty claims.

You can reach our customer service on any issues at: shophelp@swarovski.com

 

c) Formation of Contract

Your orders on the Website are binding offers for entering into the associated contracts to purchase with Swarovski Crystal Online AG. We are free to either accept these offers within 14 days of receipt or to reject them by sending you a statement to that effect. There is no binding contract to purchase formed until we have accepted your order. This acceptance is indicated by the shipment of the goods ordered.

You indicate that you expressly agree to have your credit rating checked by inquiries to the officially-authorized credit protection associations, credit institutions and credit inquiry agencies. We reserve the right to refuse to accept the order if we receive a negative credit report. In addition, we reserve the right to reject orders from customers if there is reason to believe that the customer is acting in contravention of the General Terms and Conditions, is involved in fraudulent activities or other activities of importance from a criminal law standpoint or any other material reason exists.

 

d) Availability

Products and prices are as shown on the Website; products are available as long as they are in stock. We reserve the right to change the products offered on the Website at any time without notice and to limit the number of items that may be purchased by a visitor.

There is no liability for lack of items in stock or for products not being available.

Any commercial resale or distribution of Swarovski products sold on the Website is strictly prohibited.

Please note that after your order is confirmed, no requests to change or cancel it can be considered.

 

e) Reservation of Performance for Undeliverable Goods

If the goods ordered cannot be delivered within 30 days following the day after your order, we may withdraw from the contract, even if we previously confirmed that we were entering into it. If we withdraw, you will be informed that the goods are not available and you will be reimbursed immediately for the consideration you have already provided.

 

f) Price and Additional Costs

The total price of your order, including all ancillary and shipping costs, was indicated on the previous page or will be shown at the end of the checkout process. By confirming the order, you state that you agree to the price for the goods. The price cannot be adjusted after the completion of the check-out process.

Swarovski products are sold by Swarovski Crystal Online AG, which has its headquarters in Switzerland. We would like to point out that for foreign payments using credit cards, a foreign transaction fee (about 1-2%) may be charged by the institution that issued your credit card.

 

g) Payment conditions

The purchase price for goods ordered is due when you place your order through Swarovski Crystal Online. Payment may be by credit card (by entering your card data on the Website) or for customers from Austria, Germany or Switzerland (including Liechtenstein) on account. You may settle our claims for payment only by using uncontested or final and unappealable receivables.

If you pay with a credit card, we reserve the right to check the validity of the card and to monitor the availability parameters for collection and the address data. If the institution that issued the credit card refuses to make payment to us, we are not liable for delays or for failure to deliver.

 

Prepayment:

For special orders (e.g. high order amount, Limited Editions) Swarovski offers the possibility to pay via prepayment. Your order will be processed upon receipt of your payment into our bank account. The amount is due for payment immediately.

Please transfer the amount to the account listed in the checkout process using your order number as payment reference. Please note that your bank may charge additional costs for international bank transfers.

In case the payment amount is not transferred to our bank account within 7 banking days after receiving the order confirmation, Swarovski has the right to cancel your order.

An invoice will also be sent with your package. Prepayment is not available for Electronic Gift Cards.

 

h) Delivery and Reservation of Title

The goods ordered are normally delivered to the delivery address you provide by our contracted delivery service within 3-7 working days. Orders placed from Monday to Friday by 17:00 CET will be processed and shipped the following business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays. You can find our holidays, on which no orders are processed, in our Online Shop Assistant. If you so request, we will make efforts to deliver the goods at a specific time, but generally cannot make binding promises to do so. Until the purchase price is paid in its entirety, the goods remain our property.

If you choose the Click&Collect option (UK customers only), we will keep your order in store for 14 calendar days after it has arrived. If the order is not collected, we will assume that it is unwanted, cancel the order and issue a refund via your original payment method.

Upon receipt the shipment must be checked for accuracy and completeness.

 

i) Right of withdrawal

As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Swarovski Crystal Online AG, Alte Landstrasse 411, CH-8708 Männedorf, Switzerland, e-mail: shophelp@swarovski.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.



j) Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to the address listed on our Website under "Customer Service – Return Policy“. The deadline is met if you send back the goods before the period of 14 days has expired. You can get additional information and assistance in returning items that have been ordered and the return address for your country on our Website under “Customer Service – Return Policy”.

We will bear the costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The customer has to take best efforts to send the products back in original condition with their original packaging and the return voucher must be attached to the products.

Please note that if you pay fully by Gift Card, the amount paid can only be reimbursed as a Gift Card. If partial payment is made by gift card, the amount paid via your chosen payment method will be reimbursed first via the same payment method. Any remaining amount will then be recharged to your Gift Card.

Vouchers can generally not be replaced or returned.

It is not currently possible to return goods purchased in Swarovski shops through the Website.

 

k) Warranty

If there is a defect in the goods delivered, you may at your option demand that the contract be revoked or - if the goods are still deliverable - that they be replaced with the same type of good without any defects. No independent guarantee is provided in addition to that.

For After Sale Services, please go to the local customer service offices listed on our Website under "Customer Services - After Sales Service”.

The warranty period is two years from the time the goods are received.

 

l) Liability

Swarovski Crystal Online AG is only liable to you for damage caused intentionally or by gross negligence.

This limitation of liability applies to all claims for damages, regardless of the legal basis, to include unauthorized actions; they do not apply to any liability that may apply under the Product Liability Act, some other warranted characteristic or injury to life or limb.

Exemption from or limitation on liability for damages under the previous paragraphs also applies to any claims that may exist against employees or agents of Swarovski Crystal Online AG.

 

m) Severability Clause

If one of the provisions of these General Terms and Conditions is or becomes invalid or unenforceable, that will not affect the effect of the other provisions.

 

n) Prohibition against Assignment

You may assign your rights under this contract to third parties only with the consent of Swarovski Crystal Online AG.

 

o) Applicable Law

Contracts entered into under these General Terms and Conditions are subject to Swiss law to the exclusion of any referrals to foreign law. The United Nations Convention on Contracts for the International Sale of Goods does not apply. This choice of law only applies to the extent that there are no pre-emptive provisions of the law of the state in which the consumer has his usual residence prohibiting it. Zurich is the exclusive venue for all disputes that may arise from or in connection with these General Terms and Conditions. Swarovski Crystal Online AG is also authorized to sue at the customer's location.

4. Privacy & Cookies

You, the customer, give consent to Swarovski to collect, hold, disclose, and use your personal information submitted through the Swarovski website/Online Shop (and all information submitted in connection with an online purchase). This consent is given by registering your contact details, entering into a purchase agreement, or by engaging in other forms of electronic communication with Swarovski.

In accordance with this data protection policy, no further consent is required. If registered, you may view and modify, correct, block or delete your data at any time by selecting Profile from the website menu.

 

a) Your consent to the storage and the processing of your data can be revoked at any time by contacting Customer Service

Swarovski processes, discloses, holds, and uses your personal data and information securely, fairly, and lawfully in accordance with Swiss law. Such processing is carried out electronically and automatically. Swarovski uses any personal data submitted through the website/Online Shop (and all information submitted in connection with an online purchase) for the purposes of: enabling customers to purchase Swarovski products; market research with the goal of improving the website and product range; keeping customers informed about Swarovski’s market activities, goods, services, and open transactions; and delegating repairs or other logistical tasks to third parties. Data will not be passed on to any other third parties outside the Swarovski Group in a way that could be used to identify you without prior notification and consent. Your personal data is collected, held, and used by Swarovski Crystal Online AG (Alte Landstrasse 411, CH-8708, Männedorf, Switzerland), which is responsible for the management of personal information. Consent is given to the disclosure, holding, and use of information by Daniel Swarovski Corporation AG and other companies of the Swarovski Group in other countries; in particular, to the offices in Switzerland (Daniel Swarovski Corporation AG), Austria (D. Swarovski KG), and Liechtenstein (Swarovski Aktiengesellschaft) for the above mentioned purposes.

 

b) Newsletter

You can conveniently manage your registration for the swarovski.com newsletter in the "My Account" area. Simply enter your e-mail address in the field provided and then click "Save changes". We will send a confirmation e-mail to the e-mail address you give us. Please click on the confirmation link contained in the e-mail and you will receive regular information about new arrivals from Swarovski. Of course, you can also sign up for the swarovski.com newsletter without registering in the "My Account" area. Simply use the sign up window on our homepage.

If you no longer wish to receive news updates from Swarovski simply click on the "Unsubscribe" link that you find at the end of each newsletter. Alternatively you can unsubscribe in the "My Account" area of our website.

 

c) Cookie Policy

Swarovski uses tracking technology (“Cookies”), which help make the websites more user-friendly, efficient, and secure. Swarovski also uses Cookies to enhance your user experience, which includes remembering you when you return to the Website and keeping track of your shopping bag content. This Cookie Policy provides you with information on the use of Cookies on the Website.

Cookies are small text files that are stored on your PC and used by your browser. Most of the Cookies Swarovski uses are session cookies, which are deleted automatically at the end of your visit.

Cookies will not harm your PC and do not contain any viruses. Nevertheless, if you do not want to use cookies, this will not prevent you from accessing Swarovski’s websites in any way. Your browser can be configured so that cookies can be accepted with your permission or completely blocked. You can opt to change your browser settings so that they do not allow Cookies to be accepted or saved at any time. Alternatively, you can opt to be shown a warning message every time before you accept Cookies or you can set your browser up in such a way that it only accepts Cookies from certain websites. You can also delete Cookies that have already been saved at any time.

Kindly note however that if you decline Cookies on the Website, some functions on the Website may be limited or unavailable. As a result, to make it easier to use the Website, we recommend that your browser settings accept Cookies on the Website.

 

d) Google Analytics

This Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at http://www.google.com/intl/en_uk/analytics/privacyoverview.html.

We also use Google Analytics to analyze data from AdWords for statistical purposes. You can disable this via the Ads Preferences Manager (http://www.google.com/settings/ads/onweb/?hl=de).

 

e) Social Plug-ins

Swarovski uses so-called social plug-ins (in the following, plug-ins) of social networks such as Facebook, Twitter, Youtube, Google+, Pinterest or Instagram.

When you visit our websites these plug-ins are deactivated by default, i.e. without your intervention they will not send any data to third parties. Before you are able to use these plug-ins, you must activate them by clicking on them. They then remain active until you deactivate them again or delete your Cookies. After their activation, a direct link to the server of the respective social network is established. The contents of the plug-in are then transmitted from the social network directly to your browser and incorporated in the website by it.

Please note that we have no influence on the extent of the data retrieved by the social networks with their plug-ins. For information on purpose and extent of the data retrieval by the social network concerned, and about the rights and settings possibilities for the protection of your private sphere, please refer to the data protection information provided by the social network in question.

After activation of a plug-in, the social network can retrieve data, independently of whether you interact with the plug-in or not. If you are logged on to a social network, the network can assign your visit to the Website to your user account.

If you are a member of a social network and do not wish it to combine data retrieved from your visit to our websites with your membership data, you must log out from the social network concerned before activating the plug-ins.

You may find further information to Social Plugins at http://www.trustedshops.com/tsdocument/audit_sample_social_plugins_de.pdf.

 

Redirect from AtelierSwarovski.com to SWAROVSKI.COM

For all purchases, you will be redirected from ATELIERSWAROVSKI.COM TO SWAROVSKI.COM and the applicable Swarovski entity will process your order and payment

 

ANTI MODERN SLAVERY AND HUMAN TRAFFICKING STATEMENT

On 1 January 2012, the California Transparency in Supply Chains Act of 2010 went into effect in the State of California, USA. This law was designed to increase the amount of information made available by manufacturers and retailers regarding their efforts to address the issue of slavery and human trafficking, thereby allowing consumers to make better, more informed choices regarding the products they buy and the companies they choose to support.

On 29 October 2015, the United Kingdom Modern Slavery Act 2015 came into force as means to prevent modern slavery from occurring in businesses’ supply chains and organisations. This law requires (among others) for certain businesses to produce a statement every year setting out the steps they have taken to ensure there is no modern slavery in their own business and their supply chains.

Swarovski Crystal Business (Swarovski) is opposed to slavery and human trafficking and defines its basic principles to conduct business in a lawful and ethical manner and to support the right of all individuals to be free from slavery and any kind of forced labour in the workplace.

 

VERIFICATION

Swarovski has adopted a Supplier Code of Conduct aligned with the UN Global Compact’s Principles for human rights, labor and the environment, outlining what is expected of our suppliers and contractors. Swarovski expects suppliers to fully obey all national laws and regulations applicable in the country and other governmental authorities of any country in which they do business, and to treat the workforce fairly and with respect. To ensure suppliers respect and enforce our company standards, we include a clause in the commercial agreement governing our contractual relationship with suppliers, which stipulates that our suppliers must abide by our Supplier code of Conduct and with all applicable laws and regulations, including national and international laws prohibiting any kind of forced and bonded labour (such as slavery and human trafficking).

Through our Responsible Sourcing Initiative (RSI) established in 2014, we are requiring our suppliers of finished goods to adhere to the tenets of our Supplier Code of Conduct by asking our suppliers within all our direct spend procurement categories (those providing goods that feed into our end products) to sign and adhere to the Code when entering a business relation with us. In a second step, we identify through a risk assessment select suppliers that should be in the scope of the RSI. Generally, we classify suppliers that produce in low or middle-income countries as more at risk to forced labor and other bad labor practices. Further, we then monitor the selected suppliers’ approach to improving labour conditions by means of a third party audit (such as the Responsible Jewellery Council (‘RJC’), Sedex Members Ethical Trade Audit (‘SMETA’) and Social Accountability International’s SA8000 standards), or our own internal labour assessment (based on the SMETA standard), which our Corporate Social Responsibility (‘CSR’) team conducts. We conduct follow-up audits in dependence of the result between 6 to 18 months after of the initial audit.

 

 

AUDIT

Swarovski may audit certain of its approved suppliers to monitor compliance with the Supplier Code of Conduct and reserves the right to terminate the business relationship if violations of the law or basic international principles related to labor standards or ethical business practice become apparent. In particular, Swarovski has initiated third-party audits of select suppliers in recent years through the implementation of the RSI (explained above under verification). Where concerns related to the Supplier Code of Conduct or applicable standard have been identified, Swarovski has held those suppliers accountable through dialogue and follow-up audits.

All our owned factories in Austria, Serbia, Thailand, India and Vietnam, which produce the majority of our products, were audited against the SMETA or an equivalent international recognized standard both by our CSR team and/or third party-party auditors. Swarovski does not disclose the specific results of its audits. The audits may be announced or unannounced and are conducted in dependence of the respective standard’s re-audit cycle.

Swarovski is committed to continuously work to expand and improve its RSI with the goal of bringing all of its suppliers into the scope of RSI audits.

 

CERTIFICATION

Swarovski, through its involvement in the RJC, also seeks to ensure compliance with the RJC’s standards relating to slavery and human trafficking. The RJC was established in 2005 to promote responsible ethical sourcing, human rights, social and environmental practices in the gold, platinum and diamond supply chains. The RJC’s certification process is rigorous, including independent, third-party audits regarding the member’s compliance with human rights standards. In 2015, both the Swarovski Gemstones Business and our US-based personalized jewellery business unit, Chamilia were audited by an accredited third-party to verify compliance with the RJC’s Code of Practices, thereby obtaining RJC certification for three years. Additional information on the RJC may be obtained here.

Through the Responsible Sourcing Initiative, our program to monitor working conditions among suppliers, we recognize, and encourage, suppliers to seek RJC and/or SA8000 certifications. However, as we strive to minimize duplication of audits and certification in factories, we let our suppliers choose their own approach.

 

INTERNAL ACCOUNTABILITY

CSR within Swarovski is supported at the highest level – by our Executive Board, all of whom are descendants of our founder Daniel Swarovski. The VP of CSR manages our global CSR team, which is tasked with putting our CSR strategy into practice. The team collaborates with colleagues across the business, helping them to integrate CSR into their activities by providing expertise on relevant issues and delivering projects to complement their aims and implement corrective actions. Another line of defence and structure in our corporate governance is our Internal Audit function, led by a VP for Internal Audit and Compliance. The VP reports directly to the Audit Committee on a periodic basis and he has an independent view on risks, compliance and integrity topics. The VP leads a global team who support him in this area. Additionally, we also have a Code of Conduct for Procurement Employees, which defines how they should interact with suppliers and conduct our purchasing efforts with integrity and transparency.

 

TRAINING

Swarovski has created internal training material to help introduce the RSI to the relevant procurement employees. Our CSR team is constantly working with procurement to advance the RSI, therefore the degree of collaboration is high and anti-slavery risks can be proactively managed. In addition, the CSR team provides also advisory services to its suppliers in order to strengthen our relationships and build more sustainable capacities within the factories of our suppliers.

Our own factories receive regular training and constant advice by various experts in dependence on their needs. For instance, as part of our commitment to the RJC, we are developed or strengthened monitoring solutions and training programs for our Gemstones Business and our US-based personalized jewellery business, Chamilia. Similarly, we train and constantly support our other factories to ensure compliance with their respective requirements.

For more information on Swarovski’s commitment to eradicate and prevent slavery and trafficking in its supply chains, visit the Responsible Supply Chain page of our Sustainability Report.

 

ATELIER SWAROVSKI CORPORATE SOCIAL RESPONSIBILITY POLICY

Nadja Swarovski, Member of the Swarovski Executive Board: “We are proud to unveil our new Corporate Social Responsibility policy for Atelier Swarovski. This initiative underlines our ongoing commitment to embedding sustainable practices into all our products and business activities.”

Throughout its history, Swarovski has strived to remain true to its founder Daniel Swarovski’s vision of a responsible company that not only has its employees’ wellbeing at heart but also that of the environment and society as a whole. This vision drives the company’s dedication to producing beautiful products using responsible methods that minimize harm to people and the planet.

Swarovski Crystal Business’s Corporate Social Responsibility Strategy is endorsed by the Executive Board and supports responsible business practices, integrating ethical, human rights, social and environmental considerations into its strategy and day-to-day operations. Employees, contractors and business partners are expected to adhere to responsible standards, in accordance with all applicable laws, regulations and company policies and procedures.

Sustainability is deeply embedded in our company’s DNA. At Atelier Swarovski, we recognise the limits and fragility of the world’s natural resources, we view our environmental impact as an important consideration in the development of our business strategy. As part of our commitment to wellbeing, our products are created using Advanced Crystal, a patented formula that enables our crystals to be lead free** while retaining superior brilliance.

We monitor and improve the social performance of our supply chain by adhering to the Swarovski Supplier Code of Conduct, ensuring our suppliers respect fundamental human rights through fair treatment of workers and reduce the environmental impact of their operations.

Since 2016 Atelier Swarovski has been a member of the Responsible Jewellery Council (RJC), an organisation established by the jewelry industry to advance responsible social and environmental practices. As a member, we align our business operations with the RJC Code of Practices and pledge to positively impact and influence our industry.

In addition, the Swarovski Crystal Business is a member of the United Nations Global Compact (UNGC), and its strategy aligns with the ten principles in the areas of human rights, labour, environment and anti-corruption. Moreover, to strengthen our alignment with these principles, we strive to respect the UN Guiding Principles on Business and Human Rights and the International Labour Organization’s core conventions.

To ensure transparency and to provide regular opportunities for review, Atelier Swarovski will continue, as part of the Swarovski Crystal Business, to report externally on corporate responsibility performance within the Swarovski Sustainability Report.

** Crystal, glass and all other materials containing 0.009% lead or less